Our Promise: Lifetime Warranty

Dripple’s Promise: Product Warranty

August 12th, 2024, 12:40 PM • Est. Read Time: 4 MIN

Dripple’s gear is designed to last a lifetime of adventures. Our Promise guarantees our products.

LIFETIME WARRANTY

Dripple’s Drinkware and Accessories carry a limited lifetime warranty against manufacturer’s defects for the life of the product. Dripple will replace any product found to be defective within the scope of normal and appropriate use. Replacement parts will be utilized to address defects when available.

Before submitting a warranty claim, please read the following:

Broken or leaking caps: If your cap breaks or you notice a leak, simply send us an email at dripple@blisco27.com. You may be required to send us a picture of the broken lid. Please note that free lid replacement is only valid for leaking issues or factory defects.
Flasks that seem to have lost their insulating properties: You can test the insulation of your flask at home with boiling water. Pour from a kettle or pot directly into the stationary flask, filling it all the way to the neck. Exercise caution pouring boiling water into the flask to avoid burns. Do not hold the flask while filling it with boiling water. Also, do not place the cap over the flask. After about 5 minutes, feel the outside of the flask (below the neck). If you feel any hot spots, the insulation has been compromised. Please note that this warranty is only valid for the first 6 months from the date of purchase.
Flasks that are damaged during the shipping process: Please contact us if you ordered your flask from www.dripplelb.com and it has arrived damaged. If you use your flask, we cannot replace it due to shipping damage.
Rattling flasks: The rattle you hear is a small metal disc that sits between the double wall of your flask and aids in the vacuum insulation process. Sometimes the disc becomes dislodged, creating a small noise or rattle. This will not affect the insulation or structural integrity of your flask. However, if it is an annoyance, we will exchange it for a new flask.
Engraved Warranties: If you need to claim your engraved product(s) under our lifetime warranty, we will not be able to offer the complete configuration as a full warranty. We will handle each warranty on a case-by-case basis, but cannot guarantee the same engraved bottle will be available for warranty.

Warranty claims will only be approved by Dripple if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Dripple product, as limited by or subject to applicable law. The limited warranty provided by Dripple only covers manufacturing defects and does not include any damage or defect of any Dripple products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.

Please note that your Warranty Claim Dripple will be replaced by the same size and color Dripple. If the size and color are no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Unfortunately, replacement flasks under warranty cannot be customized. If you have a flask with a custom logo, we are not able to screen print or engrave the artwork on your return flask. Those that have purchased engraved flasks will not receive an engraved flask under our warranty replacement policy.

In no event shall Dripple be liable or responsible for any damage, loss, cost, or expense, including incidental or consequential damages.

YOU WILL BE REQUIRED TO SHIP YOUR WARRANTY PRODUCT BACK TO DRIPPLE FOR REVIEW PRIOR TO US SHIPPING YOU A WARRANTY REPLACEMENT PRODUCT.

PLEASE NOTE THAT CUSTOMERS ARE RESPONSIBLE FOR THE SHIPPING COSTS INCURRED DURING THE EXCHANGE PROCESS.

FOR YOUR WARRANTY CLAIMS, PLEASE EMAIL US AT DRIPPLE@BLISCO27.COM.

PROCESS WILL TAKE 10 BUSINESS DAYS TO PROCESS YOUR WARRANTY AFTER WE RECEIVE YOUR DRIPPLE.

NOTE: WE WILL HAVE TO TEST YOUR DRIPPLE TO VERIFY IF YOU FOLLOWED ALL THE REGULATIONS TO BE ELIGIBLE FOR AN EXCHANGE.